FREQUENTLY ASKED QUESTIONS

WHO IS BPI TRADE
OPEN AN ACCOUNT

FUND MY ACCOUNT
MY ACCOUNT INFO
TRADING & FEES
SETTLEMENT
OTHER SERVICES
SECURITY

WHO WE ARE

Who is BPI Trade?
BPI Trade is the online stock trading platform of BPI Securities Corporation. You can buy and sell stocks listed in the Philippine Stock Exchange (PSE) via this online portal. With BPI Trade, you have access to real-time market information, online order placement, portfolio management and research at a click of a button.

Where are your offices?
BPI Trade offices are located at the 8th Floor, BPI Bldg., Ayala Avenue corner Paseo de Roxas, Makati City, Philippines 1226.

What is the relationship between BPI Securities Corporation, BPI Capital Corporation and the Bank of the Philippine Islands?
BPI Securities Corporation is a wholly owned subsidiary of BPI Capital Corporation, an investment house which, in turn, is wholly owned by the Bank of the Philippine Islands. The Bank of the Philippine Islands, founded in 1851, is one of the country's largest unibank.

How can I get more information about your company and products?
  • E-mail at bpitrade@bpi.com.ph
  • Within Metro Manila, call 89-100
  • Within the Philippines, call 1-800-188-89100 Domestic Toll Free
  • When calling from abroad, call +63+2+89+10000 to speak to a 24-hour phonebanker.

To learn more about the Bank of the Philippine Islands, visit www.bpiexpressonline.com.

OPEN AN ACCOUNT

How do I open an account?
  1. Click "Open An Account"
  2. Fill up BOTH Online Application Forms of BPI Trade and BPI Direct Savings Bank. Then print and bring the forms to:

    • Your nearest BPI or BPI Family Savings Bank branch. Sign forms in front of the branch personnel for signature verification vs. your valid picture ID
    • OR BPI Securities, 8th floor BPI Building, Ayala Ave corner Paseo de Roxas, Makati.

Are there any special requirements for opening a BPI Trade Account?
  • TIN (Tax Identification Number)
  • SSS or GSIS #
  • A regular savings or checking account with the Bank of the Philippine Islands or BPI Family Savings Bank.

To open a deposit account online, click here.

What type of account can I open?
BPI Trade can only accept applicants for Individual or Joint accounts. Corporate accounts are not yet accepted through this online facility.

What should I present to my BPI Branch or BPI Family Bank Branch aside from the application form?
You should bring along one (1) form of valid picture ID, and a photocopy of this ID.
          >  Passport    
          >  Driver's License
          >  Professional Regulations Commission (PRC) ID    
          >  National Bureau of Investigation (NBI) clearance
          >  Police Clearance
          >  Postal ID
          >  Voter's ID
          >  Barangay Certification
          >  Government Service and Insurance System (GSIS) e-Card
          >  Social Security System (SSS) Card
          >  Philhealth Card
          >  Senior Citizen Card
          >  Overseas Workers Welfare Administration (OWWA) ID
          >  OFW ID
          >  Seaman's Book
          >  Alien Certification of Registration/Immigrant Certificate of Registration
          >  Government Office and GOCC ID, e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
          >  Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
          >  Department of Social Welfare and Development (DSWD) Certification
          >  Integrated Bar of the Philippines ID
          >  Company IDs issued by private entities or Institutions registered with or Supervised or regulated either by the Bangko Sentral ng Pilipinas, Securities and Exchange Commission or Insurance Commission

What is the minimum investment required to open an account?
There is no minimum investment required to open a BPI Trade account. However, before you can purchase shares of stock, you must first deposit funds into your BPI DIRECT Bank Account. Your BPI DIRECT bank account is your "Settlement Account" maintained with BPI Direct Savings Bank.

Your BPI Trade Bank Account is a special purpose savings account ("Settlement Account" maintained with BPI Direct Savings Bank) that will be used solely for your BPI Trade transactions. Your BPI Trade Bank Account will be debited or credited corresponding to the amount of your trades. The BPI Trade bank account requires an Average Daily Balance based on the prevailing rate (visit www.bpidirect.com for details).

Do I bring the money when I have my documents signature verified?
NO. DO NOT send your initial investment with the Account Opening Form. Once your BPI Trade account application has been approved, we will inform you via e-mail on how to fund your BPI Trade Bank Account.

Do I send my initial investment with the Account Opening Form?
NO. DO NOT send your initial investment with the Account Opening Form. Once your BPI Trade account application has been approved, we will inform you via e-mail on how to fund your BPI Trade bank account.

FUND MY ACCOUNT

How can I deposit my initial investment into my BPI Direct bank account?
Once your account application has been approved, a confirmation email will be sent to your registered e-mail address. Instructions on how to view your BPI Direct Bank account number will be included in this e-mail.

There are four (4) ways to fund your BPI Trade Bank Account.
          > Through the Branch: Go to any BPI Branch and make an Over-the-Counter deposit straight to your BPI Direct bank account.
          > Through Expressphone or the ATM : You can transfer funds into your BPI Direct bank account from your BPI or BPI Family Savings Bank Savings or Checking account through these facilities. Enroll your BPI Direct bank account by calling 89-100 or visiting your branch.
          > Through BPI Express Online: Enroll your BPI Direct bank account in BPI Express Online and transfer funds from your other BPI or BPI Family Savings Bank. Click on "My Portfolio" and enroll your BPI Direct bank account as an Additional Savings Account. If you are not yet a BPI Express Online client, please go to the website (www.bpiexpressonline.com) and enroll now.
Through Mobile Banking : You can transfer funds into your BPI Trade bank account from your BPI Account or BPI Family Savings Bank Account through this facility. Enroll your BPI Trade bank account by visiting your branch.
         
Please note that deposits made to your BPI Direct bank account shall be reflected in your Cash Position in BPI Trade the NEXT trading day. In cases where you intend to trade versus cash that is not yet reflected in your portfolio, please fax or email us a copy of your cash deposit slip and contact our Traders.

If I have problems in registering online, whom do I contact?
You may contact us via e-mail at bpitrade@bpi.com.ph, or call BPI Expressphone at 89-100 in Metro Manila, 1-800-188-89100 Domestic Toll Free or dial International Access Code +63+2+89+10000 when calling from abroad to speak to a 24-hour phonebanker.


MY ACCOUNT INFORMATION

How can I change my Account Information?
By sending us an original signed letter informing us of the changes in your account. Please mail it to our BPI Trade office at the 8th Floor, BPI Bldg., Ayala Avenue corner Paseo de Roxas, Makati City, Philippines 1226 or drop it off at any BPI branch.

During account opening, you are assigned a single Client Record that will be linked to your account. If you have more than one (1) account, or if you are one of the account holders of a joint account, the same Client Record will be linked to these accounts. If you are the principal account holder of a joint account, the following account information will be based on your Client Record:
  1. Mailing Address
  2. Nationality
  3. Email Address
  4. Residency
Any changes to your Client Record will also change the above information of the account/s where it is linked as a principal accountholder.

Can I know how much I have available for investment?

For Cash Clients, it's your Buying Power as found in the upper right corner on the MAIN Page.
For Trading Line Clients, it's your Tradable Balance as found in the upper right corner on the MAIN Page.

Can I view my Position online?
Yes, you can view your Current Stock Position online by accessing your Portfolio page. Your stock positions are immediately credited once a buy order has been matched, while placing a sell order will immediately reduce your position regardless if the Sell Order is Matched. The earmarking is lifted once a Sell order is Cancelled. Shares earmarked for the unmatched Sell Orders will revert to your Stock position after market closes. Your holdings are valued at average cost, which is the average purchase price inclusive of commission fees and other charges.


TRADING & FEES

When can I start trading?
Once your BPI Trade account has been opened and your BPI Trade bank account has been funded, you can begin trading.


What can I trade?
For stock trading, you can buy or sell any issue listed on the Philippine Stock Exchange (PSE).


What are the trading hours?
9:00-9:29 AM Market Pre-Open Orders are accepted but no matching of orders can occur during this phase. (No cancellation from 9:16 - 9:30 AM)
9:30 AM Opening Opening prices are calculated.
9:30-11:59 AM Continuous Trading All orders are automatically queued and matched as soon as they enter the order book and a counterpart can be found.
12:00-1:29 PM Market Recess No orders can be posted. No orders can be modified and cancelled.
1:30 PM Continuous Trading All orders are automatically queued and matched as soon as they enter the order book and a counterpart can be found.
3:17 PM Market Pre-Close Orders are accepted but no matching occurs.
3:20 PM Closing Closing prices are calculated. No cancellation of orders.
3:20 PM Run-off or Trading At Last Closing prices are calculated. No cancellation of orders.
3:30 PM Market Close

Market Segments
Normal Market - The Normal Market is where Board lot orders are traded.
Oddlot Market - The Odd Lot Market is where orders with volume or quantity less than the defined Board lot are traded. Tick on Odd Lot when posting Odd Lot orders.
Both markets are defined separately and are independent from one another during trading. One security is defined separately in the Odd Lot Market and Normal Market. Each will have its own Bid/Offer prices.


Board Lots and Price Fluctuations

The minimum Price Fluctuation and Board lot for securities are the following:

BOARD LOT AND PRICE FLUCTUATION TABLE

Board Lot Table:

PRICE TICK SIZE LOT SIZE
0.0001 to 0.0099 0.0001 1,000,000
0.0100 to 0.0490 0.0010 100,000
0.0500 to 0.2490 0.0010 10,000
0.2500 to 0.4950 0.0050 10,000
0.5000 to 4.9900 0.0100 1,000
5.0000 to 9.9900 0.0100 100
10.0000 to 19.9800 0.0200 100
20.0000 to 49.9500 0.0500 100
50.0000 to 99.9500 0.0500 100
100.1000 to 199.9000 0.1000 10
200.2000 to 499.8000 0.2000 10
500.5000 to 999.5000 0.5000 10
1000.000 to 1999.000 1.0000 5
2000.000 to 4998.000 2.0000 5
5000.000 to UP 5.0000 5
What types of orders can I place?
For common stocks, BPI Trade can accept limit orders that are good for the day, Good-till-Week (GTW), and Good-till-Month (GTM). When you place an order, you will have to specify a limit price or specific price and not a price range for the order. Unfulfilled orders are automatically removed from the system at the close of trading for the day except for GTW and GTM orders. BPI Trade does not accept "Orders at Market Price" and "Good-till-Cancelled Orders".


What are the rules in posting an order?
  1. The price of an order should always be within the Trading Thresholds. High Threshold will replace the term Ceiling Price Low Threshold will replace the term Floor Price
  2. Combining Normal and Odd Lot orders is not allowed.
Please note the following:
  1. Partial matching of odd lot orders will be allowed.
  2. Odd lot orders will no longer be subjected to minimum commission.
  3. Odd lot order posting will only be allowed during Continuous Trading Period.
  4. Odd lot market will have its own closing price but will adopt the price of the Normal market during opening.


How do I enter an order?
Click on TRADING tab.

Complete the required information and click "Preview Order" to put in your order; required information includes Buy or Sell, Stock Symbol, Volume, and Price.

The succeeding page will display the order information and ask you to confirm if the details are correct. If your order details are correct, you will then be required to confirm your order by re-typing your password and then submit your order.


How do I know the status of my order?
The status of your order can be viewed in View Orders under the Trading tab.


How do I know if my order has been matched?
You can view your outstanding orders in View Orders.


How much does it cost to buy and sell shares of stock?
BPI Trade charges the following for a BUY Transaction.
Commission: 0.25% on the gross value or a minimum commission of Php20.00
Value Added Tax: 12% is levied on the commission charge
PSE fee: Php0.00012 for every Php1.00 gross value traded
SCCP fee: Php0.00011 for every Php1.00 gross value traded

BPI Trade charges the following for a SELL Transaction.
Commission: 0.25% on the gross value or a minimum commission of Php20.00
Value Added Tax: 12% is levied on the commission charge
PSE fee: Php0.00012 for every Php1.00 gross value traded
SCCP fee: Php0.00011 for every Php1.00 gross value traded
Sales Tax: 0.50% on the gross value


Are there any monthly fees that we need to pay?
A PDTC Depositary Maintenance Fee of PhP 0.00000833 for every Peso market value of your holdings as of month end will be debited from your BPI Trade bank account monthly.



How do I pay for my purchases?
The funds that are deposited into your BPI Direct bank account will be used to pay for your purchases. Before a buy order can be accepted, you must have sufficient cleared funds in your BPI Trade bank account. To find out how much you still have available for trading, just go to your Portfolio screen. Your purchases are automatically earmarked against your available balance.

Please note that you have to have cleared funds into your BPI Direct bank account at least one (1) banking day before your intended transaction.


When is my BPI Trade Bank Account debited for purchases?
Your BPI Direct bank account will be debited on settlement date, which is T+3 (three trading days after the transaction date).


Can I sell my investments on the same day that I bought them?
Yes, for stock purchases, these are already reflected in your online stock position and are available for sale. To view your stock position online, View Portfolio.


If I sell today, can I already use the proceeds to buy?
Proceeds of your selling transaction will only be credited on T+3 (three business days after the transaction date) following the Settlement Rule. However, you may post a buy order against incoming sell proceeds as reflected in your Tradable Balance.


Do you impose a minimum volume per trade?
Trading on the Philippine Stock Exchange is done by board lot or round lot system. Therefore, the minimum number of shares you can buy or sell will depend on the market price of the stock at the time you place your order. Also, price fluctuations are not uniform, but are dependent on the price range where the stock is trading.

Odd Lots are traded on the Odd Lot board.


Can I cancel an order?
Yes, an order may be cancelled as long as it hasn't been matched. It is important to know that the request to cancel an order cannot be guaranteed, as your order may have already been fulfilled or partially fulfilled by the time the cancel request reaches the market. If your order has been partially fulfilled, you may cancel only the unfulfilled portion. To cancel an order, select the order you wish to cancel.


Can I still trade during off-hours?
Off-hours posting of orders are available with BPI Trade.


The BPI Direct Bank Account

Where are my funds kept before I trade?
Your funds are kept in a special purpose interest bearing savings account opened with the BPI Direct Savings Bank (BPI Direct) in your name. The BPI Direct bank account does not allow withdrawals through normal banking channels.


How do I withdraw funds from my BPI Direct bank account?
You will need to fill out a Withdrawal Request Form online found under the MAIN tab, and under ACCOUNT INFO. Your funds will then be transferred to the regular deposit account you nominated in your application form (Beneficiary Account in BPI which is either a Savings or Checking Account).

Please also note that there is an 10:00 AM (Manila time) processing cutoff time for withdrawals. If withdrawal request is made before 10:00 AM, the withdrawn amount will be credited to your Beneficiary Account between 3:00- 5:30pm on the same day.

Requests submitted after the 10:00 AM cutoff will be credited to your Beneficiary Account on the NEXT banking day.

Please note that BPI Trade will handle only the transfer of funds from your BPI Direct bank account to your nominated BPI Beneficiary Account. For outward remittance requests or currency conversion of the withdrawn amount, please coordinate with the bank branch of your BPI Beneficiary Account.


Will the cash balance in my BPI Direct bank account earn interest?
Yes, your BPI Direct bank account is considered as Regular Savings Account that earns interest. Any cash balance that remains in your BPI Trade Bank Account will earn interest calculated based on your average daily balance. Interest is credited to your BPI Trade bank account at the end of every quarter. To view current Deposit Account Rates for Regular Savings Account please visit BPI Direct website at www.bpidirect.com


Are there any account maintenance charges?
If your BPI Direct bank account falls below the monthly average daily balance requirement, you will be charged a service fee of PhP 150.00 per month.

Other Services

Can I deposit my existing certificates?
Yes, you may deposit your endorsed/signed stock certificates to us together with a photocopy of your two valid government-issued IDs. This process is called Lodgment. Please e-mail us at bpitrade@bpi.com.ph. to request a Lodgment form. A lodgment fee shall be debited from your BPI Direct bank account.


Can I transfer my holdings from another broker to BPI Trade?
Yes, the transfer can be done electronically. This process is called EQ Trade In. Submit a signed letter of instruction to your Broker and to BPI Trade. Then send us the duly received letter of instruction from your Broker so we can start processing. An EQ Trade In fee per issue shall be debited from your BPI Direct bank account.


Can I transfer my holdings from BPI Trade to another broker?
Yes, the transfer can be done electronically. This process is called EQ Trade Out. Submit an original signed letter of instruction to BPI Trade. An EQ Trade Out fee per issue will be debited from your BPI Direct (or settlement) account.


Can I request for a stock certificate of my existing shares?
Yes, this process is called Upliftment. Converting your shares to a stock certificate would mean withdrawal of your shares from your portfolio in BPI Trade. This process might take a minimum of 45 days depending on the issuer's Stock Transfer Office. Please e-mail us at bpitrade@bpi.com.ph. to request an Upliftment form. Upliftment fee per issue will be debited from your BPI Direct (or settlement) account.


Can I request for a certification of my holdings?
Yes, you may send an e-mail instruction to bpitrade@bpi.com.ph. You will be notified through your nominated e-mail address once the certification is available for pick up. Processing fee shall be debited from your BPI Direct (or settlement) account.


Can I request for a summary of my transaction starting from the date of opening?
Yes, you may send an email instruction to bpitrade@bpi.com.ph. You will be notified through your nominated email address once the certification is available for pick up. A processing fee will be debited from your BPI Direct (or settlement) account.


Can I request for a credit memo of my dividend payout?
Your credit of dividends will be reflected on your Stock Trading Statement of Account (SOA) available by the third business day of the following month. BPI Trade will no longer issue a credit memo for each payout. Your cash dividends will be directly credited to your BPI Direct (or settlement) account while stock dividends will be added to your Stock Position online.


Security

How secure is your website?
BPI Trade uses 128-bit SSL encryption technology to ensure privacy and confidentiality of all sensitive data that passes through the website. To access BPI Trade, your browser will have to be compatible with 128-bit SSL encryption.

A secure measure is also placed on our side. The information that you send us passes through a "firewall". A firewall is a computer program designed to stop unauthorized users from accessing your account.


How can I ensure that no one has access to my account?
Access to your account is controlled by your personal User ID and Password combination. While we do take appropriate measures to protect the integrity of the system, you will play an important role by maintaining the confidentiality of your User ID and Password.


IMPORTANT: For security purposes, DO NOT give out your Password to anyone, not even to the officers and staff of BPI Trade. In addition, we would discourage your using BPI Trade through PCs that are installed in public places, such as in Internet cafes.


How do I change my password?
You can easily change your password as many times as you want. After you have signed in, click on the MAIN tab. Under Account Info, click on Profile. You will be able to change your Password in this page.
Tip: Use a Password that is easy for you to remember but hard for others to guess.


What happens if I forget my password?
Call our 24-hour Call Center...BPI Express Phone by dialing:
  • 89-100 for Metro Manila then press 8 for "Electronic Banking", then 4 "For BPI Trade concerns"
  • 1-800-188-89100 for domestic toll-free calls (where available) then press 8 for "Electronic Banking", then 4 "For BPI Trade concerns"
  • International Access Code + 63 + 2 + 89 - 10000 for international calls then press 8 for "Electronic Banking", then 4
    "For BPI Trade concerns" or through our International Toll Free Numbers*