FREQUENTLY ASKED QUESTIONS

WHO WE ARE
HOW TO OPEN AN ACCOUNT
FUNDING YOUR BPI TRADE ACCOUNT
ACCOUNT INFORMATION
ONLINE PORTFOLIO
TRADING AND FEES
THE BPI TRADE SETTLEMENT ACCOUNT
OTHER SERVICES
SECURITY

WHO WE ARE

Who is BPI Trade?
BPI Trade is the online stock trading platform of BPI Securities Corporation. You can buy and sell stocks listed in the Philippine Stock Exchange (PSE) via this online portal. With BPI Trade, you have access to real-time market information, online order placement, portfolio management and research at a click of a button.

What is BPI Securities’ Vision and Mission Statement?
Vision
BPI Securities Corporation envisions to be a leader of innovation in brokerage industry in the Philippines dedicated, to deliver financial products suitable for customers’ investment objectives, and to empower investors in achieving their investment goals through financial market education.
Mission
To attain its vision, BPI Securities Corporation is committed to:
  • Build and deliver robust, effective, and efficient trading platform by harnessing the power of technological advances to provide seamless customers’ trading experience.
  • Provide superior, objective, and expert investment advice by mobilizing and maximizing its internal and external resources thereby assisting customers to formulate informed judgment and reach sound investment decisions.
  • Incorporate brokers' best practices and highest standard of corporate governance, thereby maximizing value for stockholders.
What is the Ownership Structure of BPI Securities?
Name Percentage of Ownership
BPI Capital Corporation 100%
Eric M. Luchangco Nominal
Michaelangelo R. Oyson Nominal
Reginaldo Anthony B. Cariaso Nominal
Angel E. Santos Nominal
Carlos C. Tan Nominal


What is the relationship between BPI Securities Corporation, BPI Capital Corporation and Bank of the Philippine Islands?
BPI Securities Corporation is a wholly owned subsidiary of BPI Capital Corporation, an investment house which, in turn, is wholly owned by the Bank of the Philippine Islands. The Bank of the Philippine Islands, founded in 1851, is one of the country's largest Unibank.

Who are the BPI Securities Board of Directors?
Name Position / Contact Details

Reginaldo Anthony B. Cariaso
Chairman

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Michaelangelo R. Oyson
Member

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Eric M. Luchangco
Member

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Angel E. Santos
Member

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Carlos C. Tan
Member

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph



Who are the BPI Securities Officers?
Name Position / Contact Details

Michaelangelo R. Oyson
Nominee Trading Participant, President & CEO

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Claro P. Bonilla
Chief Operating Officer

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Marianna M. Ongpin
Head, Institutional Sales

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Sheila Marie U. Tan
Corporate Secretary

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Luis Geminiano E. Cruz
Treasurer

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Sandie F. Manzares
Compliance Officer

816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph



Who are the BPI Securities Associated Persons?
Name Contact Details

Sandie F. Manzares
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Kristina S. Wy
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph



Who are the BPI Securities Certified Sales Representatives?

Traders:
Name Contact Details

Marianna M. Ongpin
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Archimedes I. Arambulo
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Monica Isabel C. Matute
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Simon Tristan E. Valerio
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Mark Anthony C. Gangcuangco
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Jose Alexandro Maria C. Bautista
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Jana Christiane C. Bunagan
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Lorenzo Miguel L. Pagtakhan
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Agents:
Name Contact Details

Angela Beatrice Y. Ang
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Mikko S. Cayetano
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Sheila C. Chan
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Jeffery G. Jamonil
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Jasper Benedict Y. Tang
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Francesco Adel T. Valdecañas
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Enrique Rafhael C. Sanchez
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph



Front and Client Relations Officers:
Name Contact Details

Janice A. Macapagal
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Marie Ashley S. Torres
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph


Karisha S. Cantos
816-91-89
816-97-24
845-56-17
bpitrade@bpi.com.ph



What is BPI Trade’s office address?
3rd Floor, BPI Bldg., Ayala Avenue corner Paseo de Roxas, Makati City, Philippines 1226

How can I get more information about your company products and services?
  • Email: bpitrade@bpi.com.ph
  • Call BPI Trade Client Relations Hotline Numbers:
  • 816-9189 | 816-9724 | 845-5617 (Mon-Fri 8:30AM to 5:30PM)

  • Social Media:
  • Facebook: https:www.facebook.com/bpitrade
    Twitter: @BPItrade

  • Through Express Phone Banking:
  • Within Metro Manila: 89-100
    Domestic Toll Free: 1-800-188-89100
    International Number: +63+2+89+10000 (to speak to a 24-hour Phone Banker)

To learn more about the Bank of the Philippine Islands, visit www.bpiexpressonline.com.

HOW TO OPEN AN ACCOUNT

How do I open an account?
  1. Go to www.bpitrade.com and click Open an Account
  2. After reading the Terms and Conditions, Click the I AGREE link to proceed
  3. Fill out BOTH BPI Trade Online application form, FATCA and Signature Card
  4. Print all forms and bring them to:

    • Your nearest BPI or BPI Family Savings Bank branch. Sign forms in front of the branch personnel for signature verification vs. your valid picture ID
    • OR BPI Securities Corp. office located at 3rd floor BPI Building, Ayala Ave corner Paseo de Roxas, Makati 1226
Who can open an account with BPI Trade?
All Filipinos of legal age, with TIN and BPI Deposit accounts can open a BPI Trade Online account.

Can foreigners open an account with BPI Trade? If yes, what are the requirements?
Yes, foreigners of legal age can open an account with BPI Trade so long as they can present the following along with the Account Opening form, FATCA and Signature Card:
  • ACR (Alien Certificate of Registration)
  • Passport (mandatory requirement)
  • If no ACR, a proof of work assignment in the Philippines with a local address
Are there any special requirements for opening a BPI Trade Account?
  • TIN (Tax Identification Number)
  • SSS or GSIS #
  • A regular savings or checking account with the Bank of the Philippine Islands
I do not have a Deposit Account with BPI, can I still open an account with BPI Trade?
A BPI Deposit account is required to open a BPI Trade Online Account. You may visit any BPI Branch nationwide to open a BPI Deposit account before opening an account with BPI Trade. For the list of requirements to open a BPI Deposit Account, please visit www.bpiexpressonline.com.

What should I present to my BPI or BPI Family Bank branch aside from the Application form?
  • FATCA
  • BPI Signature Card
  • Two (2) valid picture IDs, 1 Primary and 1 Secondary (expired IDs will not be accepted)
What IDs can I bring?

PRIMARY
  • Alien Certification of Registration/Immigrant Certificate of Registration
  • Driver's License
  • Government Office and GOCC ID, e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
  • Government Service and Insurance System (GSIS) e-Card
  • OFW ID
  • Overseas Workers Welfare Administration (OWWA) ID
  • Passport (mandatory requirement for foreigners)
  • Postal ID
  • Professional Regulations Commission (PRC) ID
  • Senior Citizen Card
  • Social Security System (SSS) Card
  • Unified Multi-Purpose ID (UMID)

SECONDARY
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Company IDs issued by private entities or Institutions registered with or Supervised or regulated either by the Bangko Sentral ng Pilipinas, Securities and Exchange Commission or Insurance Commission
  • Integrated Bar of the Philippines ID
  • Seaman's Book
Can I open a Joint Account with BPI Trade Online?
Yes, you can open a Joint Account up to four (4) members. Please make sure that apart from the duly-signed online application form, applicants should submit one of the following forms per account holder:
  • FATCA
  • BPI Signature Card
  • Two (2) form of valid picture ID (expired IDs will not be accepted)
We only see two (2) fields for account names, where does the other account holder input their application form details?
For joint accounts with 3 to 4 account names, you may request for the manual account opening form from the Client Relations or BPI Trade Applications team and ask for further instructions.

Are there any additional requirements for BPI Trade Joint Accounts opening?
If the Beneficiary Account number (BPI Deposit Account) is not under the same account name(s), a WAA (Working Account Agreement) form should be sent along the requirements. To request for the form, please contact our Client Relations team through the following channels:
  • You may email bpitradeapplications@bpi.com.ph
  • Call BPI Trade’s Applications Hotline Numbers at 816-9697 or 816-9782
  • Operating hours is from Monday to Friday, 8:30AM to 5:30PM (except weekends and holidays)


Can students or children below eighteen (18) years old open a BPI Trade Online Account?
No, all BPI Trade accounts opened with child/children below 18 years of age will be opened as a non-online ITF (In Trust For) Account. Please contact BPI Trade Client Relations team for the requirements.

Students who are 18 years old and above may apply. A photocopy (back and front) of their current school year’s ID can be sent as proof of identification along with all other account opening requirements.

What is the minimum investment required to open an account?
There is no minimum investment required to open a BPI Trade account. However, before you can purchase shares of stock, you must first deposit funds into your BPI Trade Account number. Your BPI Trade Settlement account is your "Settlement Account".

Your BPI Trade Settlement Account is a special purpose savings account ("Settlement Account") that will be used solely for your BPI Trade transactions. Your BPI Trade Settlement Account will be debited or credited corresponding to the amount of your trades. The BPI Trade Settlement account requires an Average Daily Balance of P500 (visit www.bpiexpressonline.com for details).

Do I bring the money when I have my documents signature verified or send it along with my account opening form?
NO. DO NOT send your initial investment with the Account Opening Form. Once your BPI Trade account application has been approved, we will inform you via e-mail on how to fund your BPI Trade Settlement Account.

If I have problems in opening an account, or questions about the status of my application, who do I contact?
  • You may email bpitradeapplications@bpi.com.ph
  • Call BPI Trade’s Applications Hotline Numbers at 816-9697 or 816-9782
  • Operating hours is from Monday to Friday, 8:30AM to 5:30PM (except weekends and holidays)

Alternatively, you may contact Express Phone Banking 24/7:
  • Within Metro Manila: 89-100
  • Domestic Toll Free: 1-800-188-89100
  • International Number: +63+2+89+10000 (to speak to a 24-hour Phone Banker)
How long does it take to open a BPI Trade Online Account?
Upon receipt of your account opening forms and requirements, it takes 3-5 trading days to open your BPI Trade Online account. Once your application is approved and your account is opened, you will be receiving an email confirmation with your User ID.

Note: The turnaround time of 3-5 trading days to open your BPI Trade Online account only begins upon receipt of your complete documents at the Head Office of BPI Securities Corporation.

FUNDING YOUR BPI TRADE ACCOUNT

Where do I see my BPI Trade (Settlement) account number?
  1. Login to www.bpitrade.com
  2. On the MAIN tab, click on Account Info. You will see your Settlement Account Number under the Profile Tab
When can I deposit to my BPI Trade account number?
Once your account application has been approved, a confirmation email will be sent to your registered e-mail address where instructions on how to view your BPI Trade Settlement Account number will be included. Once you get your BPI Trade (Settlement) account number, you may proceed in depositing through the following channels:

Four (4) ways to fund your BPI Trade Settlement Account:
  • Through BPI Express Online: Enroll your BPI Trade Settlement Account in BPI Express Online and transfer funds from your other BPI or BFB. Click on "My Portfolio" and enroll your BPI Trade Settlement Account as an Additional Savings Account. If you are not yet a BPI Express Online client, please go to the website (www.bpiexpressonline.com) and enroll now.
  • Through the Branch: Go to any BPI Branch and make an Over-the-Counter deposit straight to your BPI Trade Settlement Account number.
  • Through Expressphone or the ATM: You can transfer funds into your BPI Trade Settlement Account number from your BPI or BFB Savings or Checking account through these facilities. Enroll your BPI Trade Settlement Account by calling 89-100 or visiting your branch.
  • Through Mobile Banking: You can transfer funds into your BPI Trade Settlement Account from your BPI or BFB Account through this facility. Enroll your BPI Trade Settlement Account by visiting your branch.
I deposited money to my BPI Trade account number but my cash position is still zero (0). Why is that?
Deposits made to your BPI Trade Settlement Account through any of the channels shall reflect in your Cash Position in BPI Trade the NEXT Trading day.

YOUR BPI TRADE ACCOUNT INFORMATION

How do I change any of my account information (e.g. email address, home address, etc.)?
  1. Contact the Client Relations Hotline numbers (816-9189 | 816-9724 | 845-5617)
  2. Email your request to bpitrade@bpi.com.ph
  3. Send a signed letter of request along with a photocopy of 1 valid picture ID at our office address
  4. BPI Securities Corp.
    3rd Floor BPI Building
    Ayala Avenue, Corner Paseo de Roxas
    Makati City 1226


During account opening, you are assigned a single Client Record that will be linked to your account. If you have more than one (1) account, or if you are one of the account holders of a joint account, the same Client Record will be linked to these accounts. If you are the principal account holder of a joint account, the following account information will be based on your Client Record:
  • Mailing Address
  • Nationality
  • Email Address
  • Residency
Any changes to your Client Record will also change the above information of the account/s where it is linked as a principal accountholder.

YOUR BPI TRADE ONLINE PORTFOLIO

How do I know how much available balance I have for online trading?

  • For Internet Cash Clients, refer to your Buying Power located on the upper right corner of the MAIN PAGE.
    Your Buying Power is your BPI Trade Account Cash Balance + Sell Proceeds (added upon a matched SELL transaction)
  • For Internet Trading Line Clients, refer to your Tradable Balance found on the upper right corner of the MAIN PAGE
    Your Tradable Balance is equal to every Peso Market Value of your stocks listed in the PSEi (Philippine Stock Exchange Index).


How do I view my Stock Position online?

You can view your Current Stock Position online by accessing your Portfolio page. Your stock positions are immediately credited once a buy order has been matched, while placing a sell order will immediately reduce your position regardless if the Sell Order is Matched. The earmarking is lifted once a Sell order is Cancelled. Shares earmarked for the unmatched Sell Orders will revert to your Stock position after market closes. Your holdings are valued at average cost, which is the average purchase price inclusive of commission fees and other charges.


How do I withdraw funds from my BPI Trade account?
  1. Log on to www.bpitrade.com
  2. On the Main tab, click on Account Info then click on Withdrawal
  3. Enter the amount you wish to withdraw, then confirm by typing your account’s password


Where does my withdrawn funds go?

Your funds are transferred to the regular deposit account you nominated in your application form (Beneficiary Account in BPI which is either a Savings or Checking Account).

When will my withdrawn funds be transferred to my Beneficiary account number?
There is a 10:00AM (Manila time) processing cut-off time for withdrawals.
  • If withdrawal request is made before 10:00AM on a trading day, the withdrawn amount will be credited to your Beneficiary Account between 3:00- 6:00PM on the same day.
  • Requests submitted after the 10:00AM cut-off will be credited to your Beneficiary Account on the NEXT trading day between 3:00- 6:00PM

I’m trying to withdraw from my BPI Trade account. My withdrawable cash balance is less than my Buying Power. Why is that?

You may have a selling transaction already added to your buying power. Your selling proceeds will only be cleared and credited to your BPI Trade Account as withdrawable cash after T+3 days clearing (three trading days after the transaction date).

How do I change my password?

You can easily change your password as many times as you want. After you have signed in, click on the MAIN tab. Under Account Info, click on Profile. You will be able to change your Password in this page.

Tip: Use a Password that is easy for you to remember but hard for others to guess.

What are the password requirements?
  • Minimum of 7 characters
  • Maximum of 20 characters
  • At least 1 Upper Case (e.g. BPI)
  • At least 1 Number (e.g. 3)
  • At least 1 Special Character (e.g. "!" or "*") except for the pound sign “ # ” and apostrophe sign “ ’ ”

What if I forget my user id or password?

You may request for your user ID or password reset through the following channels:
  • Email: bpitrade@bpi.com.ph
  • Call BPI Trade Client Relations Hotline Numbers:
    816-9189 | 816-9724 | 845-5617 (Mon-Fri 8:30AM to 5:30PM)
  • Through Express Phone Banking:
    Within Metro Manila: 89-100 then press 3 for Electronic Banking Purposes, 3 for BPI Trade and 1 for Forgotten User Name and/or Password
    Domestic Toll Free: 1-800-188-89100
    International Number: +63+2+89+10000 (to speak to a 24-hour Phone Banker)
Please note that in order to obtain your user ID and/or a temporary password for reset, our Phone Banking team is required perform PID (Personal Identification), which means they will ask questions to validate your identity. This requirement is crucial in making sure that your account is protected.

TRADING AND FEES

What are the trading hours?
      TIME MARKET STATUS TRADING ACTIVITIES
9:00-9:29 AM MARKET PRE-OPEN Orders are accepted but no matching of orders can occur during this phase. (No cancellation from 9:16 - 9:30 AM)
9:30 AM MARKET OPEN Opening prices are calculated.
9:30-11:59 AM CONTINUOUS TRADING All orders are automatically queued and matched as soon as they enter the order book and a counterpart can be found
12:00-1:29 PM MARKET RECESS No orders can be posted. No orders can be modified and cancelled.
1:30-3:14 PM CONTINUOUS TRADING All orders are automatically queued and matched as soon as they enter the order book and a counterpart can be found.
3:15-3:18 PM PRE-CLOSE AUCTION Orders are still accepted; modification and cancellation is still allowed
3:18-3:20 PM PRE-CLOSE NO CANCEL Closing prices are calculated. No cancellation of orders
3:20 PM RUN-OFF OR TRADING AT LAST Closing prices are calculated. No cancellation of orders.
3:30 PM MARKET CLOSE


(Source: Article II, Section 2 of the Revised Trading Rules of the PSE)


What can I trade?

For stock trading, you can buy or sell any issue listed on the Philippine Stock Exchange (PSE).

What are Market Segments and how do they differ?

Market Segments Definition
Normal Market The Normal Market is where Board lot orders are traded
Odd Lot Market The Odd Lot Market is where orders with volume or quantity less than the defined Board lot are traded. Tick on Odd Lot when posting Odd Lot orders
Both markets are defined separately and are independent from one another during trading. One security is defined separately in the Odd Lot Market and Normal Market. Each will have its own Bid/Offer prices.

Board Lots and Price Fluctuations

                  PRICE       TICK SIZE                   LOT SIZE
0.0001 to 0.0099 0.0001 1,000,000
0.0100 to 0.0490 0.0010 100,000
0.0500 to 0.2490 0.0010 10,000
0.2500 to 0.4950 0.0050 10,000
0.5000 to 4.9900 0.0100 1,000
5.0000 to 9.9900 0.0100 100
10.0000 to 19.9800 0.0200 100
20.0000 to 49.9500 0.0500 100
50.0000 to 99.9500 0.0500 10
100.0000 to 199.9000 0.1000 10
200.0000 to 499.8000 0.2000 10
500.0000 to 999.5000 0.5000 10
1000.0000 to 1999.0000 1.0000 5
2000.0000 to 4998.0000 2.0000 5
5000.0000 to UP 5.0000 5

(Source: Board Lot System of the PSE)

What types of orders can I place?

For common stocks, BPI Trade can accept limit orders that are good for the day, Good-till-Week (GTW), and Good-till-Month (GTM). When you place an order, you will have to specify a limit price or specific price and not a price range for the order. Unfulfilled orders are automatically removed from the system at the close of trading for the day except for GTW and GTM orders. BPI Trade does not accept "Orders at Market Price" and "Good-till-Cancelled Orders".

What are the rules in posting an order?
  1. The price of an order should always be within the Trading Thresholds. High Threshold will replace the term Ceiling Price while Low Threshold will replace the term Floor Price
  2. Combining Normal and Odd Lot orders are not allowed. Please note the following:
    • Partial matching of odd lot orders will be allowed
    • Odd lot orders will no longer be subjected to minimum commission
    • Odd lot order posting will only be allowed during Continuous Trading Period
    • Odd lot market will have its own closing price but will adopt the price of the Normal market during opening

What is the basis for the Dynamic Thresholds (price range of D/FLOOR and D/CEILING) we see when posting an order online?
The basis for the limits is ruled by the Implementing Guidelines of the Revised Trading Rules of PSE released last July 22, 2010. Click here for the direct link to the document.

How do I BUY/SELL a stock online?
  1. Click on TRADING tab.
  2. Complete the required information and click "Preview Order" to put in your order; required information includes Buy or Sell, Stock Symbol, Volume, and Price.
  3. The succeeding page will display the order information and ask you to confirm if the details are correct. If your order details are correct, you will then be required to confirm your order by re-typing your password and then submitting your order.

How do I know the status of my orders?
The status of your order can be viewed in View Orders under the Trading tab.

How much does it cost to buy and/or sell shares of stock?
BPI Trade charges the following for a BUY Transaction.
Commission: 0.25% on the gross value or a minimum commission of Php20.00
Value Added Tax: 12% levied on the commission charge
PSE fee: Php0.00005 for every Php1.00 gross value traded
SCCP fee: Php0.0001 for every Php1.00 gross value traded

BPI Trade charges the following for a SELL Transaction.
Commission: 0.25% on the gross value or a minimum commission of Php20.00
Value Added Tax: 12% levied on the commission charge
PSE fee: Php0.00005 for every Php1.00 gross value traded
SCCP fee: Php0.0001 for every Php1.00 gross value traded
Sales Tax: 0.50% on the gross value



Are there any monthly fees that we need to pay?
PDTC (Philippine Depository & Trust Corp.) charges BPI Securities Corp. a Depositary Maintenance Fee of PhP 0.00000833 for every Peso market value of your holdings as of month end will be debited from your BPI Trade Settlement account monthly.

If the computation resulted to an amount less than Php1.00, the fee is automatically waived.

How do I pay for my purchases?
The funds that are deposited into your BPI Trade Settlement Account will be used to pay for your purchases. Before a buy order can be accepted, you must have sufficient cleared funds in your BPI Trade Settlement account. To find out how much you still have available for trading, just go to your Portfolio screen. Your purchases are automatically earmarked against your available balance.

Please note that you have to have cleared funds into your BPI Trade Settlement account at least one (1) banking day before your intended transaction.

When is my BPI Trade Settlement Account debited for purchases?
Your BPI Trade Settlement Account will be debited on settlement date, which is T+3 (three trading days after the transaction date).

Can I sell my investments on the same day that I bought them?
Yes, for stock purchases, these are already reflected in your online stock position and are available for sale. To view your stock position online, View Portfolio.

If I sell today, can I already use the proceeds to buy?
Proceeds of your selling transaction will only be credited on T+3 (three business days after the transaction date) following the Settlement Rule. However, you may post a buy order against incoming sell proceeds as reflected in your Cash or Tradable Balance.

Do you impose a minimum volume per trade?
Trading on the Philippine Stock Exchange is done by board lot or round lot system. Therefore, the minimum number of shares you can buy or sell will depend on the market price of the stock at the time you place your order. Also, price fluctuations are not uniform, but are dependent on the price range where the stock is trading.

Odd Lots are traded on the Odd Lot board.

Can I cancel an order?
Yes, an order may be cancelled as long as it hasn't been matched. It is important to know that the request to cancel an order cannot be guaranteed, as your order may have already been fulfilled or partially fulfilled by the time the cancel request reaches the market. If your order has been partially fulfilled, you may cancel only the unfulfilled portion. To cancel an order, select the order you wish to cancel.

Can I still trade during off-hours?
Off-hours posting of orders are available with BPI Trade. Please note that these orders are submitted to the exchange at 9:00AM the next trading day. As such, the date reflected on the posting will be at 9:00AM the next trading day.

How does the system compute for the Average Cost?
Average Cost is the Total Acquisition (Buying) Cost / Total Number of Shares.

I sold all my shares and bought them back at a lower price the same day (day trade), but my average cost did not change. Why is that?
This method of computation is due to the system's limitation in considering day trading when computing the average cost which affects your Portfolio [Total] Cost as well. Our tech team is working on an enhancement to correct this. Until the enhancement is applied to the system, you may refer to your confirmation advice of purchases in computing your total portfolio cost and average price. To compute your average cost, all you need to do is to sum all your purchase costs and divide with your total number of shares.

Rest assured that you are not losing or gaining money based on your "understated or over stated" unrealized P/L (Profit or Loss). Your Portfolio+Cash should be correct regardless of the average cost presented. The net proceeds of your sale (and any subsequent sale of shares) will be accurate at your specified price at the moment that you sell them.

THE BPI TRADE SETTLEMENT ACCOUNT

Where are my funds kept before I trade?
Your funds are kept in a special purpose interest bearing savings account opened with the Bank of the Philippine Islands in your name. The BPI Trade Settlement Account does not allow withdrawals through normal banking channels.

What is the difference between my Beneficiary and Settlement account number?
The Settlement (BPI Trade) Account is used exclusively for settling trading-related transactions, while your Beneficiary Account is your existing BPI or BFB account in which funds withdrawn from the Settlement account shall be transferred.

Can I withdraw from my BPI Trade Account using other channels like OTC (Over the Counter), EOL (Express Online) and Phone Banking?
No, withdrawal from your BPI Trade account can only be done by submitting a withdrawal request from BPI Trade Online.

Please note that BPI Trade will handle only the transfer of funds from your BPI Trade Settlement Account to your nominated BPI or BFB Beneficiary Account. For outward remittance requests or currency conversion of the withdrawn amount, please coordinate with the bank branch of your BPI Beneficiary Account.

Will the cash balance in my BPI Trade Settlement Account earn interest?
Yes, your BPI Trade Settlement Account is considered as Regular Savings Account that earns interest. Any cash balance that remains in your BPI Trade Settlement Account will earn interest calculated based on your average daily balance. Interest is credited to your BPI Trade Settlement account at the end of every quarter.

Are there any account maintenance charges?
If your BPI Trade Settlement Account falls below the monthly ADB (Average Daily Balance) requirement of PhP 500.00, you will be charged a service fee of PhP 250.00 per month.

What is ADB (Average Daily Balance) and how is it computed?
ADB refers to Average Daily Balance, which is defined as the sum of the daily end-of-day balances in the account for a month divided by the number of days in that month.

The formula for computing ADB is as follows:

ADB = (Day 1 ending balance + Day 2 ending balance …+ Day 30/31 ending balance)
                                Number of days in the month (i.e. 30/31 days)

How do I check if my Cash Dividends have been credited?
Cash Dividends crediting are announced on www.bpitrade.com. If your BPI Trade account number is enrolled in BPI EOL (Express Online), you can check your transaction history and look for the date the Cash Dividend is credited.

How do I enroll my BPI Trade Settlement Account to BPI Express Online?
  1. Login to www.bpiexpressonline.com
  2. Click on My Portfolio > Enroll Additional Accounts
  3. Select Other Accounts then click continue
  4. Click on Other Deposit Accounts and enter your BPI Trade Settlement Account Number (found on your Account Information > Settlement Account Number)

OTHER SERVICES OFFERED

Can I deposit my existing certificates?
Yes, you may deposit your endorsed/signed stock certificates to us together with a photocopy of your two valid government-issued IDs. This process is called Lodgement. Please e-mail us at bpitrade@bpi.com.ph to request a Lodgement form. A lodgement fee of Php115.00 per stock company and a cancellation fee of Php25.00 per stock certificate shall be debited from your BPI Trade Settlement account.

Can I request for a stock certificate of my existing shares?
Yes, this process is called Upliftment. Converting your shares to a stock certificate would mean withdrawal of your shares from your portfolio in BPI Trade. This process might take a minimum of 45 days depending on the issuer's Stock Transfer Office. Please e-mail us at bpitrade@bpi.com.ph to request an Upliftment form. Upliftment fee of Php200.00 per certificate will be debited from your BPI Trade Settlement Account

Can I transfer my holdings from another broker to BPI Trade?
Yes, the transfer can be done electronically. This process is called EQ Trade In. Submit a signed letter of instruction to your Broker and to BPI Trade. Then send us the duly received letter of instruction from your Broker so we can start processing. An EQ Trade In fee of Php100.00 per stock/company shall be debited from your BPI Trade Settlement Account.

Can I transfer my holdings from BPI Trade to another broker?
Yes, the transfer can be done electronically. This process is called EQ Trade Out. Submit an original signed letter of instruction to BPI Trade. An EQ Trade Out fee of Php125.00 per stock/company will be debited from your BPI Trade Settlement Account

Can I request for a certification of my holdings?
Yes, you may send an e-mail instruction to bpitrade@bpi.com.ph. You will be notified through your nominated e-mail address once the certification is available for pick up. Processing fee of Php100.00 for the first three (3) pages and Php10.00 for succeeding pages shall be debited from your BPI Trade Settlement Account.

Can I request for a summary of my transaction starting from the date of opening?
Yes, you may send an email instruction to bpitrade@bpi.com.ph. You will be notified through your nominated email address once the certification is available for pick up. A processing fee of Php100.00 for the first three (3) pages and Php10.00 for succeeding pages will be debited from your BPI Trade Settlement Account.

Can I request for a credit memo of my dividend payout?
Your credit of dividends will be reflected on your Stock Trading Statement of Account (SOA) available by the third business day of the following month. BPI Trade will no longer issue a credit memo for each pay-out. Your cash dividends will be directly credited to your BPI Trade Settlement Account while stock dividends will be added to your Stock Position online. You may also check your BPI Trade Settlement Account transaction history if you have enrolled it in BPI Express Online.

SECURITY

How secure is your website?
BPI Trade uses 128-bit SSL encryption technology to ensure privacy and confidentiality of all sensitive data that passes through the website. To access BPI Trade, your browser will have to be compatible with 128-bit SSL encryption.

A secure measure is also placed on our side. The information that you send us passes through a "firewall". A firewall is a computer program designed to stop unauthorized users from accessing your account.


How can I ensure that no one has access to my account?
Access to your account is controlled by your personal User ID and Password combination. While we do take appropriate measures to protect the integrity of the system, you will play an important role by maintaining the confidentiality of your User ID and Password.

Please note that the system imposes password expiration after 180 days where you will be notified and required to nominate a new password as an added security measure.

IMPORTANT: For security purposes, DO NOT give out your Password to anyone, not even to the officers and staff of BPI Trade. In addition, we would discourage your using BPI Trade through PCs that are installed in public places, such as in Internet cafes.